Marienette Bergantinos, concierge

Knowing many details about the building and life at Evanston Summit, Marienette Bergantinos, concierge, handles questions with grace and confidence. She has streamlined many daily administrative practices so she can dedicate time during high traffic hours like the two hours during lunchtime when every resident passes her desk, to greet and speak with residents. She is treasured for her gracious, positive demeanor.

Marienette often reaches out to other core staff to see if she can help them with anything. She turned the slide show on the front TV from dry announcements into something fun and interesting for residents. She streamlined the guest booking procedure and proactively updates the site calendar. Marienette is clear and helpful on the phone and with all guests. She has made our site's posters and signage more appealing. She has reduced paper waste. She has learned the computer programs the site uses and improved processes and procedures, and she trains other staff on them.