Keeps the people we serve at the center of all we do.

Recognizes and responds to the needs of others with a spirit of service.

Shows the ability to be present for people in both joy and sorrow.

Listens carefully, shows empathy and communicates a sense of hope.  

Improves their knowledge and skills to be of greater service.

Recognizes when others are vulnerable and treats them with dignity and kindness.

Accepts others’ personal journey without bias or opinion.

Treats all people with respect.

Fosters a caring and understanding environment in which all members of the team feel valued.  

Respects each person’s values, culture, choices and decisions while balancing the needs of others. 

Learns more about the beliefs and values of others and uses the knowledge to provide better care.

Seeks to resolve conflict by listening to understand the experience, beliefs and goals of those involved.

Adjusts care or service delivery to accommodate the individual needs of those being served.

Respects confidentiality and privacy.

Brings groups together inside and outside Covenant.

Honours diversity, including the capacity to engage diverse points of view.

Communicates effectively to engage others and promote strong teams.

Works with others to use resources efficiently and have a bigger impact by working together.

Includes patients, residents and families as valued partners in the care experience.

Regularly gives credit to those who contribute.

Shares experience and expertise in a way that empowers others to advance our mission.

Works creatively to help marginalized individuals or groups participate more fully in their own care, teams or society as a whole.

Participates in activities that celebrate diversity and increase inclusion within Covenant.

 Advocates for programs that provide services to under-served people or communities.

 Speaks out courageously and consistently for those who cannot speak for themselves.

 Works with others to build healthy, just communities inside and outside the Covenant family.

Tries to learn about diverse people or communities and shares that knowledge with others.

Welcomes those who may otherwise be excluded.

Uses resources responsibly, guided by Covenant’s mission, values and strategic directions.

Seeks creative opportunities to increase efficiency and avoid waste.

Promotes environmental stewardship through recycling, energy conservation and other green initiatives.

Practices and promotes personal or team wellness so that work is effective and fulfilling.

Uses time effectively to focus on and accomplish what is most important in their role.

Models and promotes safe work practices to reduce injuries and sick time.

Stays current with and models best practices within their profession.

Discloses adverse events in an open, transparent and safe environment, or fosters a safe environment for others to do so.

Is willing to listen and speak out when needed to prevent or resolve ethical conflict.

Takes responsibility for their own words and actions without blaming others.

Challenges plans or practices that could be harmful and works with others to find better options.

Honours their commitments so others see them as honest and trustworthy.

Responds to complaints promptly and respectfully and follows through with creative solutions.

Practices self-awareness and self-care so they can consistently provide high quality service.