Sherry Hanks, resident care manager

Sherry Hanks, resident care manager, recognizes if she wants residents to experience kindness, she needs to model these values when she interacts with her team. She is an active listener who ensures everyone's concern is heard. Sherry honours diversity and respects many views. She strives to address problems brought to her and resolves conflict fairly and in a timely manner.

Sherry goes the extra mile for her residents, families and team. When she notices someone having an off day, she takes time to support them by offering hope or words of wisdom. She is an advocate for her team; their well-being is a priority for her. She has an open-door policy and strives to build psychological safety for her residents and team. Knowing communication is vital to a highly functioning team, she works tirelessly to keep all care partners informed.

Maintaining privacy and confidentiality is part of how Sherry works. All conversations remain private, which makes people feel comfortable speaking to her. Her colleagues feel supported because they know they can go to her if they are dealing with a difficult situation on their units. She is known at the Edmonton General as being a manager who is willing to have difficult conversations; she takes these conversations seriously and maintains compassion and respect during them.