Sarah Gero, scheduling clerk

Working in a staffing office requires strong customer service skills and Sarah Gero, scheduling clerk, has them. She deals with staff every day, and some are frustrated or have questions about their schedules. Sarah is empathic, listens and responds kindly especially if someone is experiencing difficult circumstances. She remains calm and professional.

Working in the staffing department makes Sarah privy to confidential information. Sometimes when a staff member calls in, they share private medical information. She tries to steer the conversation and limit the amount of personal information being shared with her, and she suggests the caller speak to their manager. She may also be privy to information about union issues; Sarah keeps that information confidential too.

Sarah practices financial stewardship. She tries to fill shifts at straight time and avoid overtime whenever possible. She has great critical thinking skills and will move staff to avoid overtime bookings.

When dealing with difficult situations, Sarah is always compassionate. She retains a calm demeanor and listens to concerns. Sarah tries to resolve issues or will escalate them if necessary.

Sarah always helps residents and family members when she is walking around the facility. She treats everyone with kindness, compassion and empathy.