Romiluz Robino, licensed practical nurse

Viewing each resident as a complex individual of value, Romiluz (Romi) Robino treats them with respect and compassion. She keeps residents at the centre of all decisions. Residents and families know she will take time to listen to their concerns and try to address them, so they frequently go to her when they need assistance. Even when working long hours, she maintains her high quality of care.

Romi is an empathic, soft-hearted person. She is consistently kind. She notices when people, both residents and staff, are hurting and she finds a way to connect with them in an unassuming, compassionate way. If she sees a colleague and resident having a challenge, she will often help them resolve their concerns by actively listening, validating concerns and working together to develop a resolution. Her kindness is not for show; it is genuine and comes from a place of wanting to help and making people feel better.

She is very approachable. Romi is welcoming to new and casual staff. Colleagues value her knowledge and dedication to serving residents. Residents and families feel her warmth and understanding. She has a positive impact on the site due to her work ethic, kind heart and outgoing personality.