Raelene Schlachter, administrative assistant

Using her role in administration, Raelene Schlachter increases communication across all departments at Foyer Lacombe, which allows teams and the site to function effectively. She connects with families to ensure they are aware of upcoming events and initiatives which increases their satisfaction with the site.

Raelene provides valuable site history to new staff along with insight into processes to help integrate new staff into the team. She lent her expertise when Centre de Santé Saint-Thomas moved from contracted staff to Covenant Care staff. Raelene helped set up schedules, train administrative staff and develop clear processes to ease the transition. She trains and onboards new administrative assistants in the Edmonton zone to set them up for success.

During accreditation for Covenant Care sites in the Edmonton zone, she shared her experience and expertise to ensure the sites were ready for the auditors.

Throughout the year, Raelene helps with events that enhance residents’ experiences like a Christmas party where families could eat a full Christmas dinner with their loved ones. She works with current and past families of long-term care and hospice to facilitate their donation goals. She worked with one family to plant a tree at the site in memory of their loved one. Raelene has also been willing to represent Covenant Care where donations are being made to Foyer Lacombe.